Finding the Facets of Service
Enriching Those You Serve so that They can Satisfy Others
Presented by KT Conner
Everyone you train has customers. They are either internal customers, such as other departments, their bosses, their subordinates or needy peers. Or they are external, such as clients, customers, citizens (if public servants), or even friends and foes. How do you help your clients strengthen their ability to serve? Most critical is that they understand what service is and how equipped they are to provide it. Which means you must understand that yourself.
This session explores the nature of responding to others’ needs and requests. It stresses the core dimensions of service diversity, since not every well-intentioned service act is satisfactory to those to whom it is offered. Participants will also engage in exploring the service dimensions that most reflect the service associated with their own work.
K.T. Connor, PhD is Senior Adjunct at CLU's Grad School of Management and an OD Specialist. She is also Managing Director of the Center for Applied-AxioMetrics, a network of consultant and consulting companies around the world dedicated to assisting clients in innovative personnel assessment. Her own clients have included Merrill Lynch in New York, IBM, HCA, the Ford Motor Company, and many others. If you have any questions about the Conejo Valley Special Interest Group or if you are interested in sharing your expertise and leading a session please contact Valorie Avedisian and Ray Sullivan at email@example.com