Support Academy: A Case Study in Community-Generated, Video-Based Performance Support
What happens when an internal organization is composed of many specialized areas that are not usually served by traditional learning development and delivery? Do-It-Yourself! (With guidance from the learning organization, of course!)
This talk will describe how one organization set up a self-propelled learning community, where associates with expertise use video to share their knowledge with others across their global organization.
From April through November 2013, associates in the organization created over 600 video learning assets that support their identified competencies, with many more videos on the way. The platform is a corporate social collaboration tool that allows the assets to be shared with any interested audience. (And, by the way, it's mobile!) Most of the creators had no video experience, they are not learning professionals, and the social collaboration platform was previously unknown because it was in its earliest phase. We will discuss their innovative approach, including challenges and success factors.
About Our Presenter: Kathleen P. O'Donnell, Ph.D. While completing her Ph.D. in Hispanic Languages and Literatures at UCLA, Kathy worked at an instructional design consultancy and was drawn to the challenges of creating learning experiences in the high tech sector. For over 20 years, Kathy has consulted for companies like Xerox, Serena, and Teradata.
Kathy finds the profession more exciting than ever, observing that the “learning landscape” has changed dramatically, affecting learners, designer/developers, and business stakeholders who need their associates to thrive in dynamic circumstances. Lately, Kathy is focused on emerging techniques such as ubiquitous video for expertise capture and dissemination, performance support and micro-learning, social collaboration, and on the other end of the spectrum, designing methods for deep “real learning” experiences conducted virtually.
Crazy about: Grappling with new, complex subject areas; relationship building, especially for cross-team projects in a global workplace; what cognitive science can teach us; fostering a culture of learning and teaching
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