Leading Through Delegation: Achieving the Look and Sound of Leadership
About This Article:
Would you rather have a root canal than delegate responsibility? Do you avoid delegating because you think it could cost you your job?
There are many good reasons not to delegate... and many other times when delegating is the right thing to do for you, the person you are delegating to, and the organization as a whole. Let's discuss a simple framework you can use to quickly think through delegation decisions.
Our discussion will be centered around a recent executive coaching tip from Tom Henschel: Leading Through Delegation: Achieving The Look and Sound of Leadership. Check out Essential Communications for more wisdom from this series. The session will be facilitated by the South Bay Special Division Team.
Our Session Format:
The Text Study RoundTable is an exciting new practice in real-time participatory democracy. We will spend a few minutes reading a selected article from leading publications on cutting edge ideas in our field. We will then hear participants' thoughts and experiences on the topic, time divided equally among all present. Come explore with us!
The GEMS Text Study RoundTable format is provided by Sue Gabriele, President and Owner, Gabriele Educational Materials and Systems.
Please RSVP by:
A) Clicking the "Register" button to the left, or
Working With Global Teams
Have you ever been challenged to create and deploy a globalized, standardized training? How does one accomplish this successfully? It is imperative to be mindful of each country's cultures and language. It is also important to ensure that everyone involved in the training feels they've had some voice in building it.
How do you bridge language, colloquialisms, and ensure blended learning? Khristina Lazalde and Christi Anderson will be sharing their experiences working with global teams, lessons learned, and next steps.
About Our Presenter: Khristina Lazalde
Khristina Lazalde started her career in customer service at the age of 9, delivering newspapers, during which time she learned that "wow" service all comes down to where that paper lands. Her strong work ethic has guided her through numerous endeavors, including training, customer service, finance, legal, undercover investigation, fraud, sales, events, and finally back to customer service, training and quality control at Herbalife International.
A proud employee of Herbalife for over 19 years, Khristina excels as the Director of the Global Contact Centers' Training and Quality department. She also oversees a Global Customer Service Learning Initiative. This customer service learning program is the first launched in Herbalife's history. It includes: curriculum, training, leadership and agents certification, a quality program and, ultimately, survey (voice of the customers tied to reward and recognition). This training will be deployed in the 88 countries Herbalife serves. Lazalde is currently overseeing the first launches in Venezuela, Colombia, and parts of North America during September, with the launch in Brazil slated for October.
Khristina also has an extensive background in the film industry having worked in props, acting, producing, directing and writing screen plays. She trained at Theatre, Theater with Jeff Murray and Nicolette Chaffey, and won best screen play at the Hollywood Underground Film Festival for a short film submission. She is passionate about personal development and through her relationship with Jim Rohn has heard him speak on numerous occasions. She is a voracious reader. Developing new skills and personal growth is her favorite past time.
About Our Presenter: Christi Anderson
Christi is a Dallas, Texas native who has over 22 years in the customer service industry. Thirteen of those years have been dedicated to Contact Center Management in the healthcare industry working for corporations such as Blue Cross Blue Shield and United Healthcare. Her career has been focused on BPO (Business Process Outsourcing), working as a project manager for 10 years, managing end-to-end start ups for contact centers in India, Jamaica, and the Philippines. With a strong operational background, she shifted her focus to improving the customer experience, and oversaw the Customer Experience "WOW" programs for Medco Pharmacy. When the opportunity to work with Herbalife presented itself, it was an awesome challenge to continue growing her knowledge and experience, and has been working on a global "WOW" program for the last 2 years with the organization. She now focuses on contact center strategies, training, and content development for employees and leadership all over the world.
Please RSVP by:
Clicking the "Register" button to the left of this description.